Customer Testimonials
Great professional service. Emily and the rest of the staff were great to work with. Willing to make the deal work and they have no dealer add. Purchased 2026 Nissan Pathfinder SL
The reviews at this dealership are false. They are crooked and will take advantage of you. Service advisor Shauna Harris and the Service Director are the ring leaders. I will never ever buy a Nissan product because of the service experience. This dealership should be shut down for good.
The man with the white hair and white beard is extremely rude and unprofessional. He even rolls his eyes. He did not disclose the car had been in a wreck, and tried say adds ( warranties) came with all cars. When you question him about the option of purchasing warranties versus them being part of the car price, he stops talking. DO NOT PURCHASE ANY CAR FROM THIS PLACE!!!!!
I left a bad review about this dealership about my horrible experience only for them to contact me and add insult to injury! I was a pre approved customer that was told that the availability of a vehicle priced at about 15k was available and ready. The salesman said he'd work on some numbers and contact me afterwards, and never got back with me. After my bad review I was contacted via text by Jerry the next day. He apologized for the inconvenience and went on to tell me that the vehicle I saw online was not actually 15k ... Read More DealerRater - Mar 27, 2026
Emily helped me get a new Altima SR i loved how she showed me all the features and showed me the pros with getting a newer vehicle .
Warranty was added to financing and I wasn't aware of it, until after I left dealership
Shauna Harris Was very knowledgeable and helpful to me when I brought my car in.. It’s always a pleasure when seeing her. She is always caring and supportive with all my needs.
Don’t know how service inspector says wipers good when car came in dirty and you can see windshield needs wipers
Bob is always so helpful. He makes the experience of car service very easy and informative.
I will never buy a car there again your after sale customer service is pitiful. Besides that I had a locked in price on a car online when I got there, they did not honor it. The car I did wind up by was advertised as having remote start, it did not have remote start. There was a warranty attack on that I did not know about. I believe I was told it was included, but then when we got to sign in papers, there was a $2400 charge for it. Also, there was a $1500 charge because it was a certified ... Read More DealerRater - Jan 19, 2026
My Service Advisor Shauna is a true rarity! She is amazing at her job! She is professional yet personable. She eagerly shares her knowledge and expertise and does it in a very understandable and easily absorbable way. The waiting area is large and clean with plenty spots to plug in and stay connected. Bathroom is also large and clean. Free coffee and cocoa and water and many other snacks and drinks for purchase. I always have a good experience when I bring my car in for service!
Great service department! The service advisors are always very knowledgeable and friendly. Robert kept me up-to-date throughout my latest appointment. Very low stress experience.
Did "NOT" Wash Vehicle! Took over 2 hours to get oil changed, and still no car wash!
I don’t have any problem I just do services there never had any other see if there
The oil change on that day was done in a timely manner; the service team provided excellent communication.
Helpful and knowledgeable. And they managed to get my car payments down from the original price.
Customer service was excellent and I thank Robert for all that he do for his customer.
Shauna Harris, my service advisor, is absolutely the best! She was able to find time for my vehicle to be fixed, explained the charges, and didn't try to upsell any service that wasn't required. Because of the cost for the repair, she assured me that the other recommended services would be ok until my next visit which I will definitely have done at that time. She completely understood the finances involved and that I couldn't afford to have everything done at one time. She is why I will definitely come back to this dealership.
Great service department, check-in was easy and quick. The waiting area is very nice with plenty of seating. There are outlets for charging devices and free wifi. The video walkthrough was awesome.
I had the pleasure to have AK as my advisor. My experience was personalized along with not trying to scare me into service I don’t need.
Robert was helpful. Clay Cooley Richardson has better prices than my home dealer in Tyler.
My experience was amazing here at Clay Cooley Richardson. ask helped answer all the questions I had!
Muy satisfecho con el servicio y el encuentro con el agente, siempre muy atento y profesional
A. K. is very customer friendly and is knowledgeable about the customer's concerns. He is very attentive and communicates constantly with what is going on.
Great Customer Service! I appreciate their professionalism. They performed the Oil & Filter change in a timely manner.
Scott was courteous, expediently took care of my vehicle’s needs, and meticulously explained the condition and service recommended for my vehicle.
The staff were very nice and respectful. The service was also fast and the person who tended to me was awesome
The wait times are always so long and they no longer off car washes with the services.
Mr. Rupert was very good to work with!! Great Communication, Fast Service and explained everything to me.
Experience was great after being treated horribly by a competing dealership. I should have been coming here all along!
My experience with my advisor was great. Anthony followed up with us to let us know where things were, what the more critical items were, and explained everything to our satisfaction.
Anthony Contreras, my service advisor, was great. he took care of all of my needs and listened to all of my concerns. I will always take my Titan to Courtesy Nissan for Service.
i love the entire process from start to finish! Darris was amazing, didnt tske all day and was open to listening to my wants and needs, most dealers do what they want. Darris reallt tried meet every expectation that i had and he did! Please, ask for Darris
Jai provided exceptional customer service in this repair and a repair that was previously done on my Altima (not by Courtesy) and I really appreciate it.
I have had to bring my new car in 3 times now in just a month and a half of getting it. The messaging and phone don't work sometimes. This time my car was dead when I tried to start it and had to call Roadside assistance. I was told I need a new battery. He jumped it and I was able to drive it to the dealership. I was happy with the fact they gave me a loaner and my car was ready by the end of the day.
The service department at Cortesy Nissan has been helpful, professional, and timely in making repairs or completing tasks. They aim to please the customer. I feel confident leaving my vehicle there to be serviced.
My car was ready before the time he told it was going to take, less than an hour.
LOVED reggie huff and that's why i'm giving you 5 stars, so he doesn't get shafted. i wanted 4 stars for the rest with the sales tactics and pressuring.
While the personnel were very courteous, we were at the dealership approximately 5 hours, which we feel was an extremely long time.
Everything was smooth for this visit - setting up the appointment, drop off, waiting, and service. All team members I interacted with were friendly and knowledgeable. My only frustration is the rising costs of car care which isn’t necessarily the dealership’s fault.
Long time customer. Great service. Do not need 15 words for this. So stupid. Annoting
Scott was professional and super friendly in helping me book my appointment and taking care of me on the day I had my recall taken care of. Thanks Scott for all your help!
I am not happy with service because I’m the car was properly serviced are not
Shawna was amazing. She always makes sure we are satisfied when we leave. That’s the kinda customer service that’s needed in the world today. When something is wrong with your car having a person like Shawna is great to have to make things better. So keep up the great work Shawna you are a huge part in this world thank you so much.
AK kept me informed about my car. I had to leave it overnight because they had to order parts. He setup loaner car for me which was much appreciated . I have Aleah had my car serviced here and will continue to.
I dont feel the service department did a through inspection of the issues I presented.
We had a very good experience and met very nice people there. Will definitely be back.
Scott is courteous, informative, and trustworthy. I appreciate the heads up on future maintenance concerns, but no pressure to take care of them right now.
I was there to look at a specific car, drove almost an hour. When I got there, the car had already been sold. Dennis did a great job trying to find similar cars.
Had appt for oil change took almost two hours. That is ridiculous. Also items quoted that needed service air filter cabin filter replacement etc. was told my maintenance agreement didn’t cover those types of things. Looked at agreement and it is bumper to bumper and does cover the filter replacements. Not a happy camper
Good service. Only problem, I was told 1.5-2 hours and ended up taking 5 hours.
It was great experience that I totally enjoyed. Thank you a worth while experience and for that keep it up.
Sott Rupeet is best service tech. With him I know I will be treated right
Good and fast service and excellent communication, concerning the repair of my vehicle overall needs.
Shauna had been phenomenal and extremely helpful/supportive through my entire experience. All of my previously owned vehicles were Chevrolet and I recently purchased a Nissan vehicle and immediately regretted the decision due to having issues that should have been resolved before the vehicle was sold. Shauna is the reason I’d consider ever purchasing another Nissan vehicle. Other Nissan dealers can learn a thing or two from her when it comes to customer service.
Scott has always been great to work with, explains issues thoroughly, and advises when something is necessary or if it can wait to be worked on.
All was good and Scoot was great professional and thorough. He was the best. Give him a raise.
The salesperson and sales manager were actually pretty nice. There are some post-sale things that were somewhat lacking (not getting a full tank of gas with the vehicle purchase and the car being dusty and, in some places, dirty on the inside).
I have never had a negative experience in the 5 plus years I have been a customer.
Made the car buying process easy! The staff was knowledgeable and answered all of our questions and found the car that met all of our needs/preferences.
My experience was very positive. Jonathan Mejia was professional, patient, and very helpful throughout the process, making sure all my questions were answered. Rodrigo Ramos was also great to work with, knowledgeable, and respectful, which made everything go smoothly. Overall, Courtesy Nissan provided excellent customer service, and I was very satisfied with the experience.
I've had my vehicle serviced multiple of times and every time has been a great experience. The dealership is kept. Thank you Robert
Everything seems to be pretty good Thank you for your service . See you soon clay Cooley
The dealership was supportive with buying a car. While other dealers wouldn’t give me a chance.
Review / Complaint Draft
I leased a vehicle from Courtesy Nissan on April 24, 2024, and as of December 13, 2025, I discovered that I am required to pay a property tax on the leased vehicle—an amount that is more than half of my monthly lease payment. At no point during the sales or finance process was this disclosed to me.
Neither the sales associate, Damien Bates, nor the finance department informed me that I would be responsible for a separate annual property tax that was not included in my lease payment. This is a significant financial obligation, and failing to disclose it is ... Read More DealerRater - Dec 13, 2025
Outstanding and very professional!!! What else can I say?.. Shauna is asset too Nissan. She should be REWARDED FOR HER WORK!!!
Great service from this dealership. Very friendly and very professional in all aspects of the service they provide
Shauna was great. Knowledgeable & gave me great advice on repairs needed now & what can wait. Returned my car with repairs done & car washed.
Check your vin prior to purchase, please.
I attempted to purchase a certified pre-owned vehicle from this location. Arriving at the location, I was shocked to see over $5k in fees added to my purchase cost. We were told the certification cost additional, but it's well worth it due to the quality of the vehicle. We were able to haggle out the $5k fee and bring the $1700 fee down to $9. We requested the vehicle be delivered to our home that evening. The vehicle was delivered and showed no signs of issues. The following morning, my spouse drove 1 mile away ... Read More DealerRater - Dec 8, 2025
Came in to get a screw out of the door in order for me to change the door handle myself, i already knew the diagnoses, the screw was stripped; if they couldn't get the screw out, I would have to basically take apart the door or cut through the other side.. I asked Shauna how much will it be to get the screw out she said $150. Came back to pick up the car, they said they weren't able to get the screw out. BUT CHARGED ME $150 TO TELL ME THE THING I ALREADY KNEW: THAT THE SCREW WAS ... Read More DealerRater - Dec 8, 2025
Service Advisor very professional. The wait wasn’t too long. Will continue to bring car back.
I went to the dealership for oil change. Everything went smoothly without any problems all the way.
Really great and least painful experience. Everyone was friendly and knowledgeable. I didn’t feel pressured or pushed into anything I wasn’t comfortable with. Taylor listened to my concerns & really helped me throughout the process.
I love coming here and being taken good care of by .my advisor AK! Thank you for your service!
I have bought my last 4 Sentra's from Courtesy Nissan. This was the 1st time I worked with Cason Cooley as my Sales Executive. He provided GREAT service and a VERY POSITIVE new car buying experience. At first glance u will notice that he's rather young. However, he handled himself like a VERY SEASONED PROFESSIONAL that has been doing this for years. I was VERY IMPRESSED with his FULL knowledge of the product. Cason is quite personable and easy to communicate with. He listens to u and what your needs-wants are and then begins working to ENSURE he delivers ... Read More DealerRater - Dec 4, 2025
The personnel and dealer as a whole was prompt, courteous and professional. Thank you all
Scott R. was awesome!! He understood my needs and kept me posted on the repairs.
I had an excellent experience at Courtesy Nissan thanks to my service advisor, Bob. He was incredibly easy to work with, professional, attentive, and genuinely helpful from start to finish. Bob took care of all the issues with my vehicle efficiently and kept the entire process smooth and stress-free. It’s rare to find someone who makes car service feel this simple and pleasant. Highly recommend Bob for his top-notch customer service!
Robert was friendly and helpful. It was a good experience having him as advisor. He made everything easier for me that day that started as a stressful day.
Rates increased significantly from previous already high rates. This is ridiculously high for work you can get at other mechanics for half the price
Work good, speed of service was poor. I had a noon appointment to change the oil and filter checked the car in around 11:55 am. Got the car back around 1:50 pm.
Great service. Great staff. Clean facility with complementary coffee. If you make an early appointment, you don’t have to wait too long.
Es muy bueno tienen el récord de tu auto y no hay inconvenientes al momento de planear tu siguiente visita
I’ve been taking all of my Nissan’s that I’ve owned (3) over quite a few years and have always been pleased. Their service has always been excellent. I’ve dealt with Bob in Service for a good number of years now and he always takes good care of me.
Awesome service and didn't hesitate to look at an issue and help me out.
Took my car in for a "recall diagnostic" service. Got there around noon on Saturday and was asked to come back on Monday. My service person was good as far as communicating back and forth about questions I had. But was not very knowledgeable or maybe was told not to speak about WHAT actually was tested or how it was tested. They gave me around 6-8 recommendations for services that they recommend, mind you I picked up this Rogue 2023 SL in July. Haven't even had it for 5 whole months and they are telling me I need to ... Read More DealerRater - Nov 28, 2025
Shauna is superb! She is professional, knowledgeable and easy to work with. They waiting room is also nice with plenty of snacks and areas to relax or do work while you wait.
Labor prices are a bit high but that is the economy these days - Shauna has been a fabulous service advisor and ensures all my services are taken care of and the parts are at a fair price. Have taken my vehicle to Courtesy Nissan for years and will continue to for the life of my vehicle.
Everything went well. I was able to drop my car off first thing in the morning and picked it up after work.
Good dealership, very good service, you can make an appointment or walks in. Overall is really good
Thank you. We appreciate the attentive service. Waiting on the oil change was a good experience. The thorough evaluation is useful. Keep sending those coupons!
My experience was great! I was greeted with kindness by the staff and Robert upon driving in. During work (I dropped off my car), I received updates on the 4-point check and the original services. Once I received the suggestions on what other services my car needs, I also received a call. Robert explained each service that I was confused about and told me what I should prioritize to be ready for my long holiday road trip. Truly appreciated his kindness and communication. Bonus: my car was ready for pickup within 3 hours (before lunch!).
i have booked the appointment for recall but when i went thier they said my car is not same , and i have drove 1 hour in traffic,
The car buying process was fine, maintenance (oil change That we purchased for additional cost is not worth it. Takes too long even after making an appt. They should at the minimum provide a complimentary vacuum.
From the beginning to the ending service process Jsing was great, as well as pickup and deliver driver in service area.
This is the second time I was there and your dealership tried to cheer me twice with unnecessary thing that my car didn’t need I “ am a mechanic “
Great people that work here always pleasant great team at this location. HAPPY THANKSGIVING. Thank you all
Gido Saad helped make the buying process so easy. I felt like I was very well taken care of by a knowledgeable staff.
Shauna took good care of my car service. She’s been my service adviser before.
My experience was great, great customer service from atart to finish from everyone that had something to do with the purchase of my new vehicle!!
